Return Eligibility
At RefrigerantHub, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 90 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
- The item must not be damaged due to misuse, improper installation, or customer negligence.
Non-Returnable Items
The following items are not eligible for return:
- Used products
- Installed products
- Custom or special-order items
- Clearance or final sale items
- Refrigerants that have been opened, used, or cannot be safely resold
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will review the claim and provide a replacement, exchange, or refund when applicable.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within 1–5 business days. Processing times may vary depending on your payment provider.
Return Shipping
We offer free return shipping for eligible returns approved by our support team.
Unauthorized returns may be refused.
Order Cancellations
Orders may be canceled before shipment by contacting our support team.
If an order has already been shipped, it must follow the standard return process.
Contact Information
RefrigerantHub
Address: 27 Lagoon Rd, Rock Springs, WY 82901, USA
Phone: +1 (307) 999-4807
Email: contact@refrigeranthub.com